PHILIPPINE ENGINEERING. US OPERATIONS.
Luna handles after-hours and overflow conversations in your customers’ language, then gives your team a clear next step.
A BETTER WAY TO HANDLE THE CONVERSATION
SmartStart brings Philippine engineering roots and US operations together. Luna works across customer conversations and the systems your team uses to follow through.
WHAT WE BRING TO THE TABLE
From the first answer to the follow-up, put the right tools and people in the same flow.
After-hours and overflow conversations, with a clear human handoff when it matters.
Keep conversations, customer details, and next actions close to the work.
Website, VoIP, SIM, PBX, WhatsApp, Viber, and Messenger.
Explore a partner or white-label service built around your market.
Practical executive advisory and AI training for teams navigating change.
Disruptive AI by James M. Deitch and Maylin Casanueva.
TRUST, BUILT INTO THE WORK
Luna answers from approved knowledge, follows configured workflows, and can pass a conversation to the right person with context.
SOC 2 ready
Controls and integrations are configured and validated for each deployment.
MEET LUNA, IN HER OWN WORK
One connected story from the first hello to the next useful action.
A customer has a question in the middle of the night. Luna answers, kind, clear, and right on time.
WHERE WE WORK
US operations and Philippine engineering, connected by the customer work we build and support.
A DESK THAT GETS THINGS MOVING
Ask Luna to help coach a pitch, prepare a briefing, or organize follow-up. This on-page preview is simulated with local sample state.
Simulated demoSample records only. Nothing is sent, scheduled, or changed outside this page.
A small set of sample work, ready for review.
POWERED BY LUNA
Voice and chat designed to fit the operation you already run, not a separate customer silo.
Handle conversations across voice and chat with shared customer context.
Use your team's approved information. Unclear or sensitive situations can go to a person.
Pass the team the conversation context and a clear next action when human judgment matters.
Build around configured workflows, CRM context, and the customer channels your team uses.
LUNA ON FILM / 01 / 02
Two short films. Press play when you are ready.
FILM 01 Luna, in every language
OUR STORY SINCE 2003
Philippine engineering roots, US operations, and a steady shift toward work that makes customer operations more capable.
Engineering connects Naples, Florida with Manila and Cebu in the Philippines.
CebuTech begins as an in-house engineering team supporting MactanMosaics.com.
MactanMosaicsUS operations begin. SmartStart is now headquartered in Naples, Florida.
Agenty.fiA long-term development partnership for a major US educator platform, still in service after an acquisition.
Mobile application work for PhilHealth, donated as a corporate social responsibility engagement.
PhilHealthA partnership spanning BPO, managed services, customer operations, and fleet management.
ViTEL365The focus shifts to voice and chat systems that can carry out approved workflows and hand work to people.
A Texas partnership for BPO, cybersecurity, and intelligence operations.
LibertyStar.TechCalls, transcripts, leads, and next actions come together in a native customer pipeline.
THE CONVERSATION IS CHANGING
James M. Deitch and Maylin Casanueva on the changes AI brings to business and the decisions leaders face next.
START WITH A REAL CONVERSATION
Explore Luna, discuss a partner or white-label path, or talk through an executive advisory or AI training need.
hello@agenty.fiSMARTSTART / NAPLES · MANILA · CEBU
